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    When sending email support requests, it is important to specify if you are having trouble with your MFP-1D,MFP-3D, or Cypher system. Additionally, it is often convenient to send us files (.pxp or .ibw) to show us exactly what is going wrong.

    Since these files are often too large for e-mail attachment, you can upload them to our servers.

    File uploading instructions are here.

    If you send us *.ibw files, please also include what version of the MFP software you are using. You can find that in the Igor Help menu under MFP version, or About MFP software.

    Under some circumstances you may want to send smaller files that show the problem more clearly. The easiest way is to create an Igor Formatted Notebook:
    • From the Igor Windows menu -> New -> Notebook,
    • then make sure that Formatted Text is selected).
    • You can then activate any Igor Graph or Panel,
    • hit Ctrl + C, and
    • then paste those graphs into the Notebook.
    • Then you can send us the formatted notebook with whatever notes you have to add in there.