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    Asylum Research offers a unique training and troubleshooting capability with “OnSite”. OnSite allows us to be virtually at your site to diagnose and control your system remotely through the Internet. OnSite uses a web-based, screen sharing program to view and control the AFM system in a remote location. The web-based system enables shared screen, mouse and keyboard control of the user’s AFM. This easy and secure service works through firewalls and without the need for pre-installed
    client software.

    How it works:
    Typically, both the remote user and support team initially confer with a telephone call, then access their password-protected account through their web browser to make the connection. Once the connection has been made, remote system operation can be viewed on the host computer. Support scientists can easily talk customers through operation of their SPM system, or actually control their system to assist the user. This service is offered free of charge to all customers.

    What to do:

    • First call our support number and talk to one of our scientists.
    • When instructed to do so, simply click on this link: