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    Frequently Asked Questions 

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    ARadmin
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    Published on 2010-03-04 02:55 PM

    Answers to frequently asked questions are posted here, broken down into rough categories. Sometimes these questions will be based on discussions in the forums and a link to that original discussion will be present.

    Below is a list of all the frequently asked questions. To break it down by category, please click on the subsections on the navigation bar to the left.

    Note: Only a limited number of Frequently Asked Questions are accessible if you are not logged in. To gain full access, please log in (which means at some point you must register).

    Software version compatability 

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    Bemis
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    Published on 2015-05-08 02:14 PM

    There is an issue with the XYZ gains and older versions of the software.
    If you go to version 12 or above, then your system will be using the new gain system. Once you go to the new gains, your instrument should not use versions < 101010.

    If you want to continue using 101010, you need to make sure it is >= 101010+4706
    http://downloads.asylumresearch.com/...01010+4706.zip

    If you want to continue using 111111, you need to make sure it is > 1126
    http://downloads.asylumresearch.com/...11111+3405.zip


    So for example, you want to try out version 14 to see what GetStarted has, you should go through your old versions of the software. Remove anything 090909 or older. and update 101010, 111111, and 120804 to the latest versions BEFORE installing 13 or 14. I know this is counter intuitive, to burn your old software before you try the new software, but it is the safest path.

    The optimum way to connect Cypher/Infinity USB to your computer 

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    today
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    Published on 2012-10-23 12:11 PM
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    If you have a Dell T7910, T3610, T3600, T3500, or T3400 workstation, please see the following graphics for the best way to set up the USB connections. Connecting in this manner will ...

    How to install Asylum USB Drivers 

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    Bemis
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    Published on 2011-06-28 10:30 AM
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    There are currently 2 versions of the USB drivers, we will refer to them as old and new. The version of the MFP3D software you want will determine if you need old or new drivers.



    To install New drivers:

    PDF instructions are here:
    You can download the drivers from here:
    http://downloads.asylumresearch.com/...AsylumDriverInstaller.zip
    • Save this
    ...

    How to write code to click on buttons 

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    Bemis
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    Published on 2011-02-02 07:39 AM
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    One of the easiest ways to get started writing Igor code is to write something that simply clicks on Asylum buttons in a certain order. Here is how to get started with that.

    1) Bring up the panel that has the button you want to click on.

    2) Hit Ctrl + T to bring up the tools for the panel.

    3) Click on the second button on the left that now shows.

    4) Double Click on the button you want to use.

    5) For buttons there are 2 things you need to get from this dialog. ...

    Sending a link to an article via e-mail 

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    ARadmin
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    Published on 2010-03-30 08:04 AM

    If you want to send someone a link to a support page, or mention a support page in a forum discussion, you can do the following:
    ...

    Reporting Bugs 

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    ARadmin
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    Published on 2010-03-17 02:51 AM   

    Send bug reports to support@AsylumResearch.com, but to help us resolve it quickly, please read on and learn how to compose a useful report for us to work from.

    Composing your Bug Report

    Effective bug reports are the most likely to be fixed. These guidelines explain how to write such reports.

    Principles

    • Be precise
    • Be
    ...

    Running Copies of the Igor Pro / AR Software 

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    Bemis
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    Published on 2010-03-17 02:11 AM

    There are typically two main reasons to make a copy of the Igor Pro / AR Software, and they are slightly different.

    1. You want to try out some new MFP3D code. There is a new feature that is in the unstable code that you want to try out, but it is the new code. There are going to be bugs, and so you want to be able to go back quickly, and you don't want other people in the lab
    ...
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    The Asylum Research SPM Software 

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    ARadmin
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    Published on 2010-03-11 08:25 AM

    This section of the support site is dedicated to frequently asked questions about the Asylum Research SPM Software.

    Also consider visiting the SPM Software Forum where you can discuss issues with other users (including Asylum Research Employees).

    In general the FAQ contains basic information that has been edited by Asylum Research. The Forum contains mostly discussions between instrument users.

    Note: Only a limited number of Frequently Asked Questions are accessible if you are not logged in. To gain full access, please log in (which means at some point you must register).

    All things Cypher 

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    ARadmin
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    Published on 2010-03-11 08:18 AM

    This section of the support site is dedicated to frequently asked questions about the Cypher SPM, mostly on a hardware level. Software issues are covered in the software section of the FAQ.

    Also consider visiting the Cypher Forum where you can discuss issues with other users (including Asylum Research Employees).

    In general the FAQ contains basic information that has been edited by Asylum Research. The Forum contains mostly discussions between instrument users.

    Note: Only a limited number of Frequently Asked Questions are accessible if you are not logged in. To gain full access, please log in (which means at some point you must register).

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