FAQ

There is an issue with the XYZ gains and older versions of the software.
If you go to version 12 or above, then your system will be using the new gain system. Once you go to the new gains, your instrument should not use versions < 101010.

If you want to continue using 101010, you need to make sure it is >= 101010+4706
http://downloads.asylumresearch.com/...01010+4706.zip

If you want to continue using 111111, you need to make sure it is > 1126
http://downloads.asylumresearch.com/...11111+3405.zip


So for example, you want to try out version 14 to see what GetStarted has, you should go through your old versions of the software. Remove anything 090909 or older. and update 101010, 111111, and 120804 to the latest versions BEFORE installing 13 or 14. I know this is counter intuitive, to burn your old software before you try the new software, but it is the safest path.

This section of the support site is dedicated to frequently asked questions about the Asylum Research SPM Software.

Also consider visiting the SPM Software Forum where you can discuss issues with other users (including Asylum Research Employees).

In general the FAQ contains basic information that has been edited by Asylum Research. The Forum contains mostly discussions between instrument users.

Note: Only a limited number of Frequently Asked Questions are accessible if you are not logged in. To gain full access, please log in (which means at some point you must register).

This section of the support site is dedicated to frequently asked questions about the Cypher SPM, mostly on a hardware level. Software issues are covered in the software section of the FAQ.

Also consider visiting the Cypher Forum where you can discuss issues with other users (including Asylum Research Employees).

In general the FAQ contains basic information that has been edited by Asylum Research. The Forum contains mostly discussions between instrument users.

Note: Only a limited number of Frequently Asked Questions are accessible if you are not logged in. To gain full access, please log in (which means at some point you must register).