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Latest Articles

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  • Training and Site Visits
    by ARadmin
    Each system installation includes a training session with an Asylum Research scientist. If you require more training, either during installation or at a later date, please contact [email protected] to get a quote.
    2010-03-04, 08:04 AM
  • Remote Control of your AFM by Asylum Research Staff
    by ARadmin
    Asylum Research offers a unique training and troubleshooting capability with “OnSite”. OnSite allows us to be virtually at your site to diagnose and control your system remotely through the Internet. OnSite uses a web-based, screen sharing program to view and control the AFM system in a remote location. The web-based system enables shared screen, mouse and keyboard control of the user’s AFM. This easy and secure service works through firewalls and without the need for pre-installed ...
    2010-03-04, 07:58 AM
  • Telephone Support
    by ARadmin
    You are always welcome to call Asylum Research for your support needs. We never charge for this service as long as you own your instrument.

    Generally you will first call your local office or distributor as they are more likely to be open during business hours in your timezone. Please refer to the list of our international contacts: http://www.asylumresearch.com/About/Contact.shtml.

    You can also call the USA headquarters from 8AM to 6PM pacific time at:
    +1-888-472-2795 +1
    ...
    2010-03-04, 07:57 AM
  • Uploading Files
    by ARadmin
    When sending email support requests, it is important to specify if you are having trouble with your MFP-1D,MFP-3D, or Cypher system. Additionally, it is often convenient to send us files (.pxp or .ibw) to show us exactly what is going wrong.

    Since these files are often too large for e-mail attachment, you can upload them to our servers.

    File uploading instructions are here.
    If you send us *.ibw files, please also include what version of the MFP software you a...
    2010-03-04, 07:54 AM
  • e-mail Support
    by ARadmin
    The majority of our instrument support is handled through our email support, [email protected]. Support e-mail is seen by a worldwide team of R&D and applications scientists. Usually whoever designed the hardware or software you are curious about will answer themselves. Our goal is to answer your support questions within hours of receipt, with no more than a 24 hour period of getting you the answers you need. In addition, we also provide technical support for our software – from basic ...
    2010-03-04, 07:52 AM
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